Support

• The code does not work. Zomo codes never contain the letters O, I, L or U, or the digits 0 and 1 — they were left out precisely because they are misread on a compressed stream. If you see one of those, look again. Codes also stop working the moment the host closes the room.
• My diamonds have not arrived. They land within a few seconds of the payment. If they have not, check Diamond history first — if the purchase is listed there, the balance is correct and the page is stale.
• My item did not do anything. If the game did not apply it, the diamonds come back automatically within 30 seconds. You do not need to ask.
• My LIVE badge is not showing. Connect the channel in Settings. For YouTube you also have to tell us which channel is yours, because signing in with Google does not say.
• Sign-in with Kick fails on my phone. If the Kick app is installed it hijacks the login page. Use another provider and connect Kick afterwards from Settings.

If you are writing about a purchase, include the date and amount. If you are writing about a match, the room code helps.

The short version: unspent diamonds are refundable for 14 days, spent ones are not. The long version, including how to ask, is on the refund policy page.